Independent Commercial Energy Consultancy
We help UK businesses reduce costs, improve procurement and make better-informed energy decisions — with independent advice, not a supplier agenda.
We work across a broad panel of leading UK energy suppliers to help businesses secure competitive and suitable energy contracts.
Supplier logos shown are illustrative placeholders representing the type of panel Ridge can work across, and do not confirm a current commercial relationship.
Energy Procurement
Commercial energy procurement is rarely as simple as comparing a headline rate. Wholesale prices, non-commodity charges, network costs and supplier margins all move independently of one another, and the way a contract is structured can matter as much as the price agreed on the day it is signed.
Ridge Partner Solutions works through this on your behalf. We look at how your business actually consumes energy — by site, by season, by time of day — and use that to inform the type of contract, the timing of the market, and the suppliers most likely to offer suitable terms.
Our approach is deliberately independent. We are not tied to a single supplier or panel target, so the recommendation we bring back is shaped by what suits your business, not by which contract is easiest for us to place.
Market & contract analysis
Assessing current pricing, contract structure and timing against the wider market.
Supplier sourcing
Approaching a broad panel of suppliers to identify suitable, competitive options.
Contract type guidance
Explaining fixed, flexible and deemed arrangements in plain terms, so the choice is clear.
Multi-site coordination
Aligning renewal dates and terms across multiple premises under one strategy.
Renewal management
Tracking contract end dates so decisions are made ahead of time, not under pressure.
What We Do
From first review to ongoing support, our services cover every stage of managing commercial energy costs — not just the initial contract.
How It Works
A straightforward four-stage process, from understanding your business through to ongoing support after your contract is in place.
Why Ridge
Ridge Partner Solutions provides businesses with a more informed approach to energy procurement and consultancy — built on independent advice rather than a supplier agenda.
Send us your latest energy bill and we'll review your current position.
Get In Touch
Tell us a little about your business and current energy position, and a member of the Ridge team will be in touch.
Email — sales@ridgepartnersolutions.com
Telephone — 0330 122 7635
Complaints Procedure
Effective Date: 12 May 2026
Version: 1.0
Company: RIDGE PARTNER SOLUTIONS LTD
Registered Office: Office 7158 58 Peregrine Road, Hainault, Ilford, Essex, England, IG6 3SZ
Email: sales@ridgepartnersolutions.com
Telephone: 0330 122 7635
RIDGE PARTNER SOLUTIONS LTD is committed to providing a professional, transparent, and fair service to all customers. We recognise that, despite our best efforts, complaints may occasionally arise.
This Complaints Handling Procedure explains:
We aim to handle all complaints fairly, consistently, and promptly.
This procedure applies to all complaints relating to:
This procedure applies to all customers and prospective customers who have engaged with our services.
A complaint is defined as:
Any expression of dissatisfaction, whether oral or written, relating to the services provided by RIDGE PARTNER SOLUTIONS LTD, where a response or resolution is expected.
Complaints may relate to:
Customers may submit complaints using any of the following methods:
sales@ridgepartnersolutions.com
Office 7158 58 Peregrine Road, Hainault, Ilford, Essex, England, IG6 3SZ
To help us investigate efficiently, customers should provide:
We aim to acknowledge all complaints within:
The acknowledgement may be sent:
At this stage we may:
Once acknowledged, the complaint will be reviewed by an appropriate member of staff.
Our investigation may include:
We aim to investigate complaints fairly, objectively, and without unnecessary delay.
We aim to resolve complaints as quickly as possible.
Where appropriate, resolutions may include:
A final response will normally be provided in writing.
We aim to resolve complaints within:
If we are unable to resolve the complaint within this timeframe, we will keep the customer informed regarding:
If a customer is dissatisfied with the handling or outcome of a complaint, the matter may be escalated internally for further review.
Escalated complaints may be reviewed by:
We will conduct a further review where appropriate.
If a complaint has not been resolved after 8 weeks, or if deadlock has been reached, customers may refer their complaint to the Energy Ombudsman.
The Energy Ombudsman is impartial and free to use.
Name: Energy Ombudsman
Website: www.energyombudsman.org
Email: enquiry@energyombudsman.org
Phone: 0330 440 1624
Post:
P.O. Box 966
We are committed to:
We maintain records of complaints for compliance and operational purposes.
Complaint records may include:
Records are retained securely in accordance with our Privacy Policy and applicable UK data protection legislation.
All complaints will be handled in accordance with:
Customer information will only be shared where necessary for:
Where we identify that a customer may require additional support, we will take reasonable steps to communicate appropriately and provide assistance where possible.
Where a customer enters into an energy contract arranged by RIDGE PARTNER SOLUTIONS LTD, but the associated supply transfer or contract does not successfully go live due to reasons outside of the customer’s control, RIDGE PARTNER SOLUTIONS LTD reserves the right to review any associated commission arrangements with relevant suppliers, introducers, agents, or third parties.
Where applicable contractual agreements exist between RIDGE PARTNER SOLUTIONS LTD and its representatives, introducers, agents, or partners, commissions may become repayable or adjusted if:
Any commission disputes or liabilities will be handled in accordance with the relevant contractual agreements between the parties involved.
Nothing within this procedure affects a customer’s statutory or contractual rights.
We regularly review complaints to help improve:
Complaint trends may be monitored to identify recurring issues and areas for improvement.
This Complaints Handling Procedure is:
For any complaints or questions relating to this procedure, please contact:
Office 7158 58 Peregrine Road, Hainault, Ilford, Essex, England, IG6 3SZ
sales@ridgepartnersolutions.com
Telephone:0330 122 7635
This procedure may be reviewed periodically to ensure continued compliance with:
